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Customer Service

Shipping & Delivery
UK Saver - 99p 3-5 working days
UK Standard - £4.95 2-3 working days
UK Next Day - £6.95 This will be delivered by the next working day* if the order have been made before 16.00 (GMT)
IE Saver - £3.95 | €4.71 3-5 working days
Europe - World £9.95 5-7 working days
Over £49** FREE Delivery Next working days*
All orders will be dispatched within 24 hours from completion of payment. For multiple orders dispatch time may vary according to availability of stock. Please note orders are dispatched between Mon-Fri, deliveries will be made between Mon-Fri 7am – 5pm. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Please be aware that orders to delivery addresses other than billing (registered card holder) address will only be processed once critically reviewed by our dispatch department due to security and safety reasons (as per buyer's responsibility).
  • Orders outside of the UK will be completed by RoyalMail and DPD
  • Orders inside of the UK will be completed by RoyalMail, Myhermes and Yodell
Free Delivery for UK mainland only ***.
*** Please note: There could be P&P (shipping/delivery) charges on certain products, deals, promotions or special offers; or for certain postcodes.
Privacy & Security
This privacy policy sets out how Incredibledirect.com uses and protects any information that you give Incredibledirect.com when you use this website. Incredibledirect.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Incredibledirect.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. SSL certificate is in place for additional security, for more information please visit our security page
Returns & Replacements

Items that have been brought can be returned by the following return policy here we do not offer a exchanges policy however if the wrong item have been sent out then a exchange may take place after it has been looked into and then assessed.
Don't hesitate to contact our

Ordering
Orders can be made throughout the day at any given time, we are open twenty four hours, seven days a week, we offer, email, telephone and the full address as a contact mention for any customer who needs to contact us. Your orders are protected by a Geotrust ssl certificate, Sagepay and Paypal.
Payment, Pricing & Promotions
We use SagePay and PayPal to process all of our transactions. Paypal is the market leading online payment service provider. For millions of people around the world, Paypal is the way to pay - trusted and secure. Paypal payment solutions are trusted by thousands of businesses, big and small. Credit Cards/Debit cards can be used on SagePay and PayPal Please click here for our Privacy Policy. Student discount coming soon.
Viewing Orders
All orders can be viewed by the customer on the customer account page. The customer will need to create a account with Incredibledirect to achieve this. After a order have been completed a confirmation of their order will be sent to their register email
Updating Account Information
Incredibledirect may change its policy from time to time by updating pages. You should keep a eye out on these changes from time to time to ensure that you are happy with any changes. New items will will be added frequently, descriptions will be updated as well as new images.