Return Policy

At Incredibledirect we hope you love everything you buy from us, however if for any reason you are not completely satisfied with the item you have bought we promise to issue you with a full refund on any items returned within 14 days of delivery.

We aim to process all refunds within 21 days and will send you a confirmation email when the refund has been processed. Customers will pay for the post and package for returns. Incredibledirect ltd will issue a full refund excluding the original delivery charge* on the condition of the product is returned to us in the same condition in which they were sold.

Please ensure all items are returned to us in the same condition in which they were sold with the refund form completed.

Please note:

Faulty Item

If you receive a faulty item please email our support team, quoting your order number, your details, details of the faulty product and if you require a refund or replacement. If you require a refund we will examine the fault and contact you with our outcome. Please email support@incredibledirect.com for assistance.

Received the Wrong Item

If the item you have received is not what you originally ordered, please email our support team, quoting your order number, your details, information regarding the products and whether you require a refund or replacement. We will then contact you within 7 days and advise you on how to proceed with the matter. Please email support@incredibledirect.com for assistance.

Customer Enquiries,